Fundamental Philosophies

• The customer’s view is sacred.
• People who do the actual work, know it the best.
• Coaches & Consultants should never become the process.
• The audience is always more important than the person delivering the message.
• Quantified Results occur when expectations are set, hard work is a priority, and metrics are effective.

Core Strengths

• Customer Focus
• Metrics Management
• Strategic Thinking
• Auditing
• Consulting
• Business System Management
• Ethics & Values
• Integrity & Trust
• Presentation Skills
• Creativity
• Sizing Up People
• Drive for Results
• Learning on the Fly
• Written Communications

Credentials

• Certified Winslow Behavior Specialist
• Credentialed Coach, ACC, International Coach Federation
• Certified Quality Auditor, American Society for Quality
• Certified Mediator, with 64 hours of mediation training through the University of Texas at Austin, School of Law, and the Hill Country ADR Center
• Graduate Certificate, the University of Texas at Dallas, Executive & Professional Coaching Program
• Journalism degree, English minor, Southwest Texas State University

Collaborations

• We embrace collaborations to enhance success for the leaders we work with, and we readily encourage you to check out our credentials and results with our collaborators. Each fills a unique niche in our global marketplace and complements our services. Just contact us for a list.

Additional Experience

• Quality Engineering
• ISO 9002:1994 Lead Auditor for Dell
• ISO 9001:2000 Lead Auditor for Dell
• ISO 14001 Lead Auditor for Dell
• Trained auditors in standards application
• Mentored auditors in standards application
• Facilitated employee teams through senior management roundtables
• Malcolm Baldrige-based quality award examiner, state and local quality awards
• Internal employee communications
• Copy writing (websites/marketing collateral)
• Procedures
• Work Instructions
• Executive and senior management presentations
• Training plans
• Course design & development
• JIT (Just in Time) training development and delivery
• Press releases
• Editing
• 600+hours training in quality management & presentations, etc.
• Speech writing; speech deliveries (press secretary, statewide campaign)
• Mediating and negotiating contract disputes.
• Mediating small- to large-scale issues in individual and team environments.